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Leading enterprises across ecommerce, BFSI, travel, media, and telecom partner with DWAO to activate Salesforce Marketing Cloud (SFMC) for personalized, automated customer journeys.
Discover how we've helped brands drive conversions, reduce churn, and create connected customer experiences using SFMC.
We regularly publish blogs, host webinars, and develop resources on customer journey management, omnichannel engagement, and Salesforce ecosystem optimization.
As Salesforce Consulting Partners, we enable brands to harness SFMC's full capabilities with seamless integration, customization, and ongoing support.
We assess your current marketing infrastructure and SFMC setup to identify gaps in segmentation, journey mapping, automation, and personalization.
We craft a tailored implementation plan covering Contact Builder, Journey Builder, Automation Studio, and Email Studio setup aligned with your goals.
We design and automate customer journeys across channels like email, SMS, push, and web, driving consistent and relevant communication at scale.
Our team handles end-to-end campaign execution in SFMC, including content setup, automation, testing, reporting, and optimization.
We organize and unify your data within SFMC, enabling precise segmentation and personalized campaign execution.
We use SFMC's advanced scripting (AMPscript, dynamic blocks) to serve contextually relevant content based on user profiles and behavior.
We build dashboards and reports using Datorama and SFMC native tools to deliver actionable insights across campaigns and channels.
We connect SFMC with Salesforce Sales Cloud, Service Cloud, CDPs, and external CRMs and analytics platforms for a unified data ecosystem.
We implement deliverability best practices including IP warming, domain authentication, and content testing to ensure your campaigns land in the inbox.
We train your teams on SFMC modules, from basic navigation to advanced scripting and journey building for long-term independence.
We regularly review and enhance your journey flows, content strategies, and data models to keep your marketing relevant and ROI-driven.
We focus on crafting lifecycle journeys that guide users from awareness to advocacy through timely, relevant messaging.
Our experience across Sales Cloud, Service Cloud, and SFMC ensures seamless cross-cloud implementations and data synchronization.
We build tailored solutions using SFMC’s flexible architecture, from custom preference centers to advanced campaign automations.
We align every initiative with measurable outcomes such as revenue uplift, conversion rate increase, and customer retention.
Our architecture and implementation practices support long-term scalability, multibrand rollout, and global marketing operations.
Our team includes certified Salesforce Marketing Cloud experts with hands-on experience across multiple industries.
We bring deep domain expertise in ecommerce, BFSI, travel, telecom, and media industries with proven SFMC success stories.
From lead generation to loyalty campaigns, we manage every stage of the customer journey within SFMC.
We act as strategic partners, not just implementers, helping you evolve your marketing strategy over time.
We have delivered marked improvements in engagement, customer retention, and campaign effectiveness for our clients.
SFMC is a digital marketing platform for managing customer engagement across email, mobile, social, web, and advertising channels.
Implementation usually takes 6 to 12 weeks depending on project scope, data systems, and journey complexity.
Yes. SFMC integrates natively with other Salesforce Clouds, enabling seamless data flow and consistent customer experiences.
Yes. We offer complete campaign management including content setup, automation, testing, and reporting.
Absolutely. SFMC enables advanced personalization using AMPscript, dynamic content, data extensions, and behavior-based triggers.
Yes. We provide customized training for marketers, developers, and analysts based on your business needs and user roles.
We apply technical best practices such as sender authentication, domain warm-up, and engagement optimization to maximize inbox placement.
Industries with complex user journeys like ecommerce, BFSI, media, and telecom gain significant value from SFMC’s capabilities.
Yes. SFMC supports both B2C and B2B marketing models, especially for high-touch customer engagement and lifecycle management.
Yes. With native reports and integrations like Datorama, SFMC helps you track, analyze, and optimize marketing performance across channels.
