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CRM | Microsoft Dynamics 360
A Microsoft Dynamics 365 development company bridges the gap between...
By Vanshaj Sharma
Mar 26, 2026 | 5 Minutes | 
| 
There is a ceiling to what out-of-the-box Dynamics 365 can do. For straightforward deployments with standard workflows, the default configuration gets the job done. But most businesses are not straightforward. They have processes, data structures along with operational requirements that the platform was not built to handle natively. That is where a Microsoft Dynamics 365 development company earns its value and where the difference between a capable development partner along with an average one becomes very clear, very fast.
Development in the context of Dynamics 365 is not just writing code. It is extending, customizing along with integrating the platform to behave in ways the default configuration cannot deliver on its own.
Here is what full-spectrum Dynamics 365 development covers:
| Development Area | What It Involves |
|---|---|
| Custom Plugin Development | Server-side logic that triggers on platform events |
| Workflow along with Process Automation | Custom automated sequences beyond Power Automate defaults |
| Custom UI along with Form Development | Tailored forms, views along with dashboards built for specific roles |
| API Development along with Integration | REST along with SOAP-based connections to external systems |
| Custom Module Development | Net-new functional modules built on the Dynamics 365 framework |
| Power Platform Development | Power Apps, Power Automate along with Power BI extensions |
| Portal along with Web Development | Customer-facing portals connected to Dynamics 365 data |
| Data Pipeline Development | ETL processes for structured data flow into along with out of the platform |
| Custom Reporting along with BI | Advanced dashboards along with analytic layers on top of platform data |
| Migration Scripts | Automated tools for moving data from legacy systems cleanly |
Every Microsoft Dynamics 365 development company worth engaging understands this fundamental reality: configuration handles the common cases. Development handles the rest. The rest is often where the most important business processes live.
Common scenarios where development becomes necessary:
None of these get solved through configuration. All of them require development expertise.
Plugins are server-side code components that execute in response to platform events. They are the backbone of complex business logic in Dynamics 365.
What plugins are typically built for:
Dynamics 365 rarely operates in isolation. Integration development connects the platform to the rest of the business technology stack.
Integration types DWAO develops:
| Integration Type | Use Case |
|---|---|
| REST API Integration | Real-time data exchange with web-based platforms |
| SOAP Integration | Legacy enterprise system connectivity |
| Middleware Integration | Azure Service Bus, Logic Apps along with MuleSoft connections |
| ERP Integration | SAP, Oracle along with other ERP data sync |
| Data Warehouse Integration | Feeding clean platform data into BI along with reporting layers |
| E-commerce Integration | Order along with customer data sync with Shopify, Magento along with others |
| Payment Gateway Integration | Finance module connections to payment processors |
| Communication Platform Integration | Teams, Twilio along with email service provider connections |
The Power Platform sits alongside Dynamics 365 along with extends it significantly when developed properly.
DWAO Power Platform development includes:
Default Dynamics 365 reports cover standard use cases. Businesses with specific performance metrics, regulatory requirements or executive reporting needs require custom development.
Custom reporting development covers:
Sometimes the interface the platform provides is not the interface a specific user group needs.
Custom UI development use cases:
DWAO was built at the intersection of data, analytics along with enterprise technology. That foundation shapes everything about how development work gets scoped, built along with maintained. The technical depth is real, along with the methodology behind how that depth gets applied to client problems is what separates DWAO from partners who treat development as a secondary service.
DWAO development teams work across the full Dynamics 365 technical stack:
One of the most consistent failure points in Dynamics 365 development is code that works at launch but creates problems at scale or after platform updates. DWAO builds to standards that prevent this.
Development standards DWAO applies:
Generic development produces generic outcomes. DWAO brings industry knowledge into every development engagement.
| Industry | Typical Development Work at DWAO |
|---|---|
| BFSI | Compliance workflow automation, regulatory reporting along with audit trail development |
| Ecommerce | Order management automation, inventory sync along with customer journey logic |
| Automotive | Dealer portal development, field service mobile UI along with service contract automation |
| Retail | Loyalty program integration, omnichannel data sync along with inventory reporting |
| Media along with OTT | Subscription lifecycle automation, revenue recognition workflows along with content tracking |
| Travel along with Telecom | Billing integration, service case automation along with customer portal development |
Because DWAO is fundamentally a data company, development work is designed with data integrity as a primary constraint. Every custom plugin, integration along with workflow is built to preserve data accuracy, not just execute business logic.
What that looks like in practice:
Step 1: Technical Discovery
Step 2: Solution Architecture
Step 3: Development along with Unit Testing
Step 4: QA along with Performance Testing
Step 5: Staging along with UAT
Step 6: Production Deployment along with Handover
Step 7: Ongoing Development Support
| Requirement | Configuration Sufficient | Development Required |
|---|---|---|
| Standard sales pipeline tracking | Yes | No |
| Custom lead scoring with external data | No | Yes |
| Default case management | Yes | No |
| Multi-system case sync with legacy CRM | No | Yes |
| Basic financial reporting | Yes | No |
| Consolidated multi-entity regulatory report | No | Yes |
| Standard field service scheduling | Yes | No |
| Custom technician mobile portal | No | Yes |
| Native Power BI reports | Yes | No |
| Embedded analytics with custom calculations | No | Yes |
Q ### What does a Microsoft Dynamics 365 development company actually build?
A Dynamics 365 development company builds custom plugins, automated workflows, API integrations, custom user interfaces, portals, data migration scripts along with advanced reporting layers. Development extends the platform beyond what configuration can achieve, handling the complex along with business-specific requirements that default settings were never designed to cover.
Q ### How does DWAO approach custom Dynamics 365 development differently from other partners?
DWAO approaches development with a data-first mindset inherited from its background as a data along with analytics company. Custom code is built to preserve data integrity, integrate cleanly with the broader technology stack along with survive platform updates without breaking. Development work is also documented along with version-controlled as standard practice, not an optional add-on.
Q ### Can DWAO develop integrations between Dynamics 365 along with non-Microsoft platforms?
Yes. DWAO develops integrations using REST along with SOAP APIs, Azure middleware services along with custom connectors for platforms including SAP, Oracle, Shopify, Magento, payment gateways, communication platforms along with data warehouses. The integration architecture is designed for reliability along with maintainability, not just initial connectivity.
Q ### What happens to custom Dynamics 365 development when Microsoft releases platform updates?
Microsoft releases major updates twice per year along with minor updates continuously. DWAO builds custom development within managed solutions using best practices that minimize update-related breakage. As part of ongoing development support, DWAO also reviews custom code compatibility ahead of major releases along with patches anything affected before it reaches the production environment.
Q ### Does DWAO develop Power Platform solutions alongside Dynamics 365 customizations?
Yes. DWAO develops across the full Power Platform including Power Apps, Power Automate, Power BI along with Power Pages. Power Platform development is often done in parallel with Dynamics 365 customization because the two layers work together to deliver capabilities that neither achieves alone.
Q ### What industries has DWAO built Dynamics 365 custom development solutions for?
DWAO has active development experience across BFSI, ecommerce, automotive, retail, media along with OTT, travel along with telecom. Industry context is built into the technical design of every development engagement, which produces solutions that fit operational realities rather than just fulfilling technical requirements on paper.
Q ### How does DWAO handle quality assurance for custom Dynamics 365 development?
Every custom development deliverable at DWAO goes through unit testing, functional QA along with performance testing before it reaches user acceptance testing. Integrations are stress-tested for reliability under concurrent load along with custom portals are tested across devices along with browsers. Nothing moves to production without passing through a structured validation process.