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CRM | Microsoft Dynamics 360
DWAO is a Microsoft Dynamics 365 implementation partner that combines...
By Vanshaj Sharma
Jun 04, 2026 | 5 Minutes | 
| 
Choosing a Microsoft Dynamics 365 implementation partner is one of those decisions that looks straightforward on paper but gets complicated fast. There are dozens of certified partners out there. Most of them can configure the platform. Far fewer understand how to align it with the way a business actually operates, then keep it running well after go-live. DWAO sits firmly in that second category.
Before getting into what DWAO brings specifically, it helps to understand what separates a strong Dynamics 365 partner from an average one. The differences are consistent across every successful deployment:
DWAO checks every one of these. That is not marketing language. It reflects how the company has been built since its founding in 2014.
DWAO is a 360-degree digital strategy, analytics along with technology partner headquartered in India with a client base that spans multiple industries. Founded by Ketav Sharma along with Prabhat Kumar, the company was built around one core belief: technology should adapt to how businesses work, not the other way around.
That philosophy carries directly into every Microsoft Dynamics 365 implementation DWAO delivers.
Industries DWAO serves:
| Industry | Dynamics 365 Use Case |
|---|---|
| BFSI | Finance automation, compliance workflows, customer service |
| Ecommerce | Supply chain, order management, customer engagement |
| Automotive | Field service, sales pipeline, dealer management |
| Media along with OTT | Subscription management, marketing automation |
| Travel along with Telecom | CRM, service management, billing integration |
| Retail | Inventory, customer loyalty, omnichannel support |
DWAO handles the full lifecycle of a Dynamics 365 deployment. There is no handoff midway to a different team. The same people who scope the project see it through to go-live along with beyond.
Core implementation services include:
Out-of-the-box Dynamics 365 is capable. But most enterprises have processes that require customization. DWAO specializes in building those layers without compromising platform stability.
Custom development capabilities:
Integration capabilities:
One area where many Dynamics 365 implementations fall short is data. Records get migrated incorrectly. Historical data arrives without proper structure. Reporting becomes unreliable within months. DWAO background as a data along with analytics company means this gets treated as a core deliverable, not an afterthought.
What that looks like in practice:
Step 1: Discovery along with Assessment
Step 2: Solution Design
Step 3: Configuration along with Build
Step 4: Testing along with Validation
Step 5: Training along with Go-Live
Step 6: Ongoing Support along with Optimization
There is no shortage of certified Microsoft Dynamics 365 implementation partners. Here is what makes the DWAO engagement model worth choosing:
| Factor | DWAO Approach |
|---|---|
| Implementation Philosophy | Technology adapts to business, not the other way around |
| Data Handling | Analytics-first approach built into every deployment |
| Integration Depth | REST APIs, Azure services along with custom middleware |
| Post-Launch Support | Proactive monitoring, not just ticket-based response |
| Industry Expertise | Multi-sector experience across BFSI, retail, auto along with more |
| Team Continuity | Same team from scoping through go-live |
| Development Standards | CI along with CD best practices with rigorous QA |
When the implementation is done right, the results are measurable. Clients working with DWAO on Dynamics 365 deployments consistently report:
These are not outcomes that happen automatically when a company buys Dynamics 365. They happen when the platform is configured by a partner who understands the business goal behind each workflow.